Returns & Exchanges

At TWICE Official Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the merchandise is in its original, unworn condition.

• 3.
  Ship the Items

  Print the prepaid shipping label provided through the portal and drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 7-10 business days.